bb88's Privacy Policy
Your personal information is important to us. This policy explains how bb88 collects your information, what it is used for, and how it is kept secure.
Important Note: This privacy policy applies to all services and products on the bb88 Casino platform. Please read this policy carefully before using our services. You must also read our Terms and Conditions, as both documents together govern our relationship with users.
1. Introduction and Scope of Application
bb88 Casino ("we", "our", "bb88") places the highest importance on the privacy of its users ("you", "your"). This Privacy Policy ("Policy") describes how your personal information is processed when you use the bb88casino.cam website, Android and iOS apps, and all our online services — collectively referred to as the "Platform".
By creating an account on our Platform or using our services in any way, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our Platform.
Users must be at least 21 years old for this Policy to apply. We do not knowingly collect or process information from minors. For more details on our responsible conduct, please visit our Responsible Gaming page.
2. What Information We Collect
bb88 collects various types of information, which can be divided into two main categories: information provided directly by you and information collected automatically.
2.1 Information Provided Directly
- Full name, date of birth, and national ID or passport number (for identity verification)
- Mobile number and email address
- bKash, Nagad, or Rocket account number — used solely for processing deposits and withdrawals
- Account registration and login details (username, password stored in hashed form)
- Messages and complaint-related information provided in support chat
- Information mentioned in any form or email sent to us
2.2 Automatically Collected Information
- IP address, browser type and version, device type, and operating system
- Time spent on the Platform, pages visited, and click patterns
- Browsing information collected through cookies and similar tracking technologies
- Transaction history — deposit, withdrawal, and betting records
- Gameplay log data
2.3 Information Collected from Third Parties
We may sometimes receive a limited amount of information from trusted third-party service providers for identity verification or fraud prevention purposes. Information received in such cases is processed under this Policy.
3. Purpose of Information Use
bb88 uses the information it collects for the following purposes:
- Account Management: To create, verify, and securely maintain accounts.
- Financial Transaction Processing: To complete deposit and withdrawal requests quickly and accurately. The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000.
- Customer Support: To resolve your questions and complaints through our 24/7 live chat and email support.
- Security and Fraud Prevention: To detect and stop suspicious activity and to keep your account secure.
- Service Improvement: To analyse user experience and improve the Platform's games, promotions, and technology.
- Legal Compliance: To meet applicable legal or regulatory obligations.
- Communication: To send promotional offers, system updates, or important security notices (you may opt out of marketing communications at any time).
We never sell your information to advertising networks or share it with unnecessary third parties.
4. Information Sharing and Disclosure
bb88 may share your information with third parties in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technical infrastructure, and data security. These partners receive only the information necessary to carry out specific tasks and are contractually bound to uphold our privacy standards.
4.2 Legal Requirements
In cases of court orders, government directives, or lawful investigations, we may provide required information in compliance with the law. In such disclosures, where legally permitted, we will try to notify you in advance.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such circumstances we will inform you appropriately and ensure protections similar to those in this Policy.
5. Cookies and Tracking Technologies
bb88 uses cookies and similar technologies on its Platform to improve your browsing experience and maintain the quality of our services.
5.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions, verify security tokens, and keep the Platform's core functions running. Disabling these cookies may prevent you from using the service.
- Functional Cookies: These help remember your language preference, game settings, and personal configuration.
- Analytics Cookies: Used to understand which parts of the Platform are used most. This information is analysed in anonymous, aggregated form.
- Security Cookies: Used to identify fraudulent activity and unauthorised access.
5.2 Cookie Controls
You can delete cookies or block new ones through your browser settings. However, this may limit some features of the Platform.
6. Data Retention and Security
bb88 follows industry best practices to ensure the security of your information.
6.1 Technical Security Measures
- SSL Encryption: All communication between the Platform and your device is encrypted using SSL technology.
- Password Hashing: No password is stored in plain text — only encrypted hashes are kept.
- Two-Factor Authentication: OTP verification is activated when suspicious access is detected.
- Firewalls and intrusion detection systems regularly monitor our servers.
6.2 Data Retention Period
We retain information while your account is active and for a defined period after account closure in accordance with applicable law. Financial transaction records are generally kept for a longer period as this is part of our legal obligations.
Once the required period has ended, we securely delete or anonymise your information.
7. Your Rights and Choices
As a bb88 user, you have certain important rights over your own information:
7.1 Access and Correction of Information
You may request details of the information we hold about you at any time. If information is incorrect or outdated, you may request a correction. Some information can be updated directly from your account settings.
7.2 Request to Delete Information
When closing your account and where there is no legal obligation to retain data, you may request that your personal information be deleted. However, financial transaction records or information needed to handle legitimate claims may be retained for the legally required period.
7.3 Withdrawal of Marketing Communications
To stop promotional emails or notifications, you may use the "Unsubscribe" button at the bottom of any email, or let our support team know. Important security and account notices will always be sent.
7.4 Data Portability
Contact our support team to receive a summary of your account and transactions in a structured format.
7.5 Objection to Automated Decision-Making
If a significant decision is made about you through an automated process such as fraud detection or risk assessment, you may request a review by a human reviewer.
8. International Data Transfers
bb88 may use servers and service providers located in various countries. In such cases your information may be processed outside Bangladesh. However, during these transfers we maintain the security standards described in this Policy and work only with partners that ensure adequate protection measures.
9. Protection of Children and Minors
All bb88 services are strictly for those aged 21 and above. We do not knowingly collect any information from or provide services to anyone under 21.
We verify age at the time of account registration. If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
For more information on the protection of minors and responsible gambling tools, full details are available on our Responsible Gaming page.
10. Third-Party Links and Services
The bb88 Platform may sometimes connect with third-party game studios (such as Evolution, Pragmatic Play Live, PG Soft, JILI, Spribe) or payment services. These third parties have their own privacy policies, which are outside our control. You are advised to read their policies before using their services.
bb88 is not responsible for privacy issues arising from your interactions with third parties.
11. Policy Changes and Updates
bb88 reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice on the Platform and inform you via your registered email.
Continued use of the Platform after a policy update will be considered acceptance of the new policy. It is therefore good practice to review this page regularly. A history of changes may be made available upon request.
12. Contact Us
For any questions, concerns, or information requests regarding this Privacy Policy, please contact us:
bb88 Data Protection Team
Email: [email protected]
Support: 24/7 Live Chat (available in Bengali and English)
Response time: typically within 24 working hours
For answers to general questions about our Platform, visit our FAQ section — it covers many questions about accounts, payments, and services.